Gemini publishes 1 rule that stop a withdrawal. Each one is triggered by something you did, and each has its own length and its own scope — which is why "my account is locked" is usually the wrong description of what is happening.
Only newly added addresses are blocked — addresses already on your account still work
✔You can trade right now
✔You can still deposit
✔You can still withdraw to addresses already on your account
✕Cannot be shortened, including by support.
Seven days, the longest new-address hold of any major exchange. On accounts with more than one user this is skipped entirely — a second administrator approving the request replaces the wait.
Work out your exact date
Enter when you did it and get the moment the hold lifts, to the minute. Nothing you type leaves your browser.
Holds run on a timer, not on a decision, and no support agent has a button for them. Anyone who contacts you offering to release your funds early — by any channel, for any fee — is running a scam. Gemini will never ask you to pay to unlock your own balance.