Nothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
KuCoin withdrawal holds
KuCoin publishes 7 separate rules that stop a withdrawal. Each one is triggered by something you did, and each has its own length and its own scope — which is why "my account is locked" is usually the wrong description of what is happening.
Nothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Selling via P2P and sending Red Packets are disabled for the same 24 hours.
Nothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Resetting from inside a logged-in session is treated differently from resetting from the login page.
Nothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Changed or unlinked your email
24 hoursNothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Deleted a passkey
24 hoursNothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Your account was just unfrozen
24 hoursNothing can be withdrawn until it lifts
- You can trade right now
- You can still deposit
- Cannot be shortened, including by support.
Work out your exact date
Enter when you did it and get the moment the hold lifts, to the minute. Nothing you type leaves your browser.
Open the calculatorNobody can speed this up
Holds run on a timer, not on a decision, and no support agent has a button for them. Anyone who contacts you offering to release your funds early — by any channel, for any fee — is running a scam. KuCoin will never ask you to pay to unlock your own balance.
Related
Every figure here comes from KuCoin's own help pages, last checked August 31, 2026. source 1
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.