Crypto.com App publishes 2 separate rules that stop a withdrawal. Each one is triggered by something you did, and each has its own length and its own scope — which is why "my account is locked" is usually the wrong description of what is happening.
Only newly added addresses are blocked — addresses already on your account still work
Turning the lock off is itself subject to a 24-hour delay, so disabling it now does not help today.
Nothing can be withdrawn until it lifts
Enter when you did it and get the moment the hold lifts, to the minute. Nothing you type leaves your browser.
Open the calculatorHolds run on a timer, not on a decision, and no support agent has a button for them. Anyone who contacts you offering to release your funds early — by any channel, for any fee — is running a scam. Crypto.com App will never ask you to pay to unlock your own balance.
Every figure here comes from Crypto.com App's own help pages, last checked August 31, 2026. source 1, source 2
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.