Crypto.com App: what happens to a deposit on the wrong network
Manual support only. Crypto.com states plainly that deposits through unsupported chains cannot be credited or refunded — that case is a loss, not a paid recovery. Crypto.com does publish a per-network asset table. Three things on it change a verdict: bridged USDC.e is NOT credited on Arbitrum, Polygon or Avalanche C-Chain — only native USDC is; USDT and USDC deposits over BEP20 are currently paused; and the App lists no Tron support at all, so USDT on TRC-20 is not a route to Crypto.com. The page carries a disclaimer that the App transfer menu is authoritative and not every asset is shown.
- Recovery
- Support ticket only
- Timeline
- Not published
What it costs
Quoted exactly as Crypto.com App states it.
| Case | Fee | Timeline |
|---|---|---|
| unsupported tokenManual recovery via support. Retrieval may not be possible. | up to 150 USDT/USDC | — |
| missing or wrong tagManual recovery via support. Retrieval may not be possible. | 50 USDT/USDC | — |
Stated as unrecoverable
Crypto.com App says funds are lost in these cases. Anyone offering to recover them for a fee is running a scam.
- Funds lostany deposit sent over a chain Crypto.com does not support
- Funds lostbridged USDC.e sent on Arbitrum, Polygon or Avalanche C-Chain — only the native USDC contract is credited
What they will not help with
Different from the list above: the funds may still exist, but Crypto.com App will not act on these.
- No helpfunds sent to an address Crypto.com does not manage
What you will need
- txid
- asset
- network
- deposit address
- amount
Networks Crypto.com App credits
Deposits on any other network reach their address and are not credited to your account. That is the case their recovery process exists for.
| Asset | Credited on |
|---|---|
| USDT | arbitrum, cronos, ethereum, optimism, polygon, solana |
| USDC | arbitrum, avalanche, base, cronos, ethereum, optimism, polygon, solana, stellar, zksync |
| ETH | arbitrum, avalanche, base, cronos, ethereum, optimism, polygon, zksync |
Read from Crypto.com App's own published deposit list on Aug 31, 2026.
Crypto.com deposit not received — the checks worth doing first
Is this actually your case?
Most missing deposits are not lost — they are waiting on confirmations or sitting in a wallet you can still reach. Paste the hash and find out which.
Check a transactionLast verified Aug 31, 2026 against help.crypto.com, help.crypto.com, help.crypto.com.
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Crypto.com App, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.