KuCoin: what happens to a deposit on the wrong network
Self-service recovery with a published fee table. KuCoin states fees are not fixed and change with market and operational costs, and that recovery is not guaranteed.
- Recovery
- Self-service tool
- Timeline
- Varies by case, see below
What it costs
Quoted exactly as KuCoin states it.
| Case | Fee | Timeline |
|---|---|---|
| not creditedSupported smart contract deposit, or memo containing spaces or special characters. Credited. | free | 2-3 days |
| missing or wrong tagRefund. | 40 USDT | 2-3 days |
| failed withdrawal returnedCredited. | 40 USDT | 2-3 days |
| irretrievable tag errorCredited. | 80 USDT | 2-3 days |
| unlisted token supported networkRefund. | 80 USDT | 2-3 days |
| hot wallet depositRefund. | 80 USDT | 2-3 days |
| deactivated account depositRefund. | 80 USDT | 14 days |
| delisted tokenRefund. | 80 USDT | 15-30 days |
| unlisted asset unsupported networkUnlisted tokens on unsupported EVM networks. Refund. KuCoin publishes this as a range, not a single figure. | 200-500 USDT | 14 days |
What they will not help with
Different from the list above: the funds may still exist, but KuCoin will not act on these.
- No helpdeposits sent to a non-KuCoin address
- No helpdeposits sent to another user's address
Assets that need a memo or tag
Sending these without the memo is one of the cheapest mistakes to fix — often just a network fee. Check this list before you send.
XRP · XLM · XEM · KAVA · INJ · NIBI · STX · SEI · AKT · TIA · LUNA · ORAI · RUNE · INIT · CHEQD · NTRN · DYDX · NIL · OSMO · UOS · XPRT · KARATE · HARD · EOS · XDB · WAXP · DVPN · ATOM · SCRT · ABBC · MANTRA · ALLORA · BABYLON · BAND · IOST · TLOS · XPR · ZIG
What you will need
- txid
- asset
- network
- deposit address
- amount
Networks KuCoin credits
Deposits on any other network reach their address and are not credited to your account. That is the case their recovery process exists for.
| Asset | Credited on |
|---|---|
| USDT | arbitrum, avalanche, bsc, ethereum, optimism, polygon, solana, tron |
| USDC | arbitrum, avalanche, base, ethereum, optimism, polygon, solana, sonic |
| ETH | arbitrum, base, bsc, ethereum, optimism |
| BTC | bsc |
| XRP | xrp |
| SOL | solana |
| TRX | tron |
| LINK | ethereum |
| XLM | stellar |
Read from KuCoin's own published deposit list on Aug 31, 2026.
Assets that need a tag or memo
KuCoin gives every customer the same deposit address for these, and tells them apart by a destination tag or memo: XRP, XLM, XEM, KAVA, INJ, NIBI, STX, SEI, AKT, TIA, LUNA, ORAI, RUNE, INIT, CHEQD, NTRN, DYDX, NIL, OSMO, UOS, XPRT, KARATE, HARD, EOS, XDB, WAXP, DVPN, ATOM, SCRT, ABBC, MANTRA, ALLORA, BABYLON, BAND, IOST, TLOS, XPR, ZIG. Sent without one, the funds arrive and are credited to nobody — contact their support with the transaction hash rather than sending again.
KuCoin deposit not credited — the checks worth doing first
Is this actually your case?
Most missing deposits are not lost — they are waiting on confirmations or sitting in a wallet you can still reach. Paste the hash and find out which.
Check a transactionLast verified Aug 31, 2026 against www.kucoin.com, www.kucoin.com, www.kucoin.com, api.kucoin.com.
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for KuCoin, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.