Binance deposit not credited
Most deposits that have not appeared are not lost. The usual causes are confirmations that have not finished, a network mismatch, or a missing memo — all visible in the transaction itself.
Self-service recovery covers deposits confirmed on-chain. Timelines are in working days, so the 30-day cases are around six calendar weeks. Binance states recovery is not guaranteed and fees vary with market conditions.
Check these first, in this order
- Give it more confirmations. A deposit that shows as confirmed on a block explorer still has to meet the exchange's own confirmation count, which is often higher.
- Check the network you actually used, not the one you meant to use. This is the single most common cause, and it is invisible unless you look at the transaction.
- Check whether your asset needed a memo or destination tag. Binance (global) lists 2 that do, including XRP, TON. Binance (global) charges network fee to recover one.
- Check the amount against Binance (global)'s minimum deposit. Exchanges typically do not auto-credit below it — the figure is on their own deposit page, and we do not carry it here.
- Check that the address really is your Binance (global) deposit address, and not one you pasted from somewhere else.
Stop guessing — check the transaction
Paste the hash Binance (global) gave you and we will tell you which of the above actually happened, and whether the funds moved at all.
Check your transactionIf Binance (global) has to recover it
- Process
- Self-service tool
- Cost
- free – $20
- Timeline
- Varies by case, see below
| Case | Fee | Timeline |
|---|---|---|
| not creditedCredited, not refunded. | free | 5 working days |
| hot wallet depositRefund. | free | 5 working days |
| delisted tokenOld or delisted tokens. Refund. | network fee | 5 working days |
| missing or wrong tagApplies to XRP, TON and similar. Refund. | network fee | 7 working days |
| smart retrievalRefund. | 1 USDT | 7 working days |
| deposit restricted | network withdrawal fee | 14 working days |
| unlisted token supported networkUnlisted tokens on supported networks. Refund. | 20 USDT | 30 working days |
| unsupported evm networkRefund. | 20 USDT | 30 working days |
| bnb pioneer burn | 20 USDT | 30 working days |
What Binance (global) will not act on
Different from the list above — the funds may still exist somewhere, but this is outside what they will do.
- No helpwithdrawals sent to a wrong address
- No helpdeposits sent to another user's account
- No helpdeposits to unsupported contract addresses
- No helpapplications submitted on behalf of someone else
Related
Every figure here comes from Binance (global)'s own help pages, last checked Aug 31, 2026. source 1, source 2
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Binance (global), with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.