Crypto.com deposit not received
Most deposits that have not appeared are not lost. The usual causes are confirmations that have not finished, a network mismatch, or a missing memo — all visible in the transaction itself.
Manual support only. Crypto.com states plainly that deposits through unsupported chains cannot be credited or refunded — that case is a loss, not a paid recovery. Crypto.com does publish a per-network asset table. Three things on it change a verdict: bridged USDC.e is NOT credited on Arbitrum, Polygon or Avalanche C-Chain — only native USDC is; USDT and USDC deposits over BEP20 are currently paused; and the App lists no Tron support at all, so USDT on TRC-20 is not a route to Crypto.com. The page carries a disclaimer that the App transfer menu is authoritative and not every asset is shown.
Check these first, in this order
- Give it more confirmations. A deposit that shows as confirmed on a block explorer still has to meet the exchange's own confirmation count, which is often higher.
- Check the network you actually used, not the one you meant to use. This is the single most common cause, and it is invisible unless you look at the transaction.
- Check the amount against Crypto.com App's minimum deposit. Exchanges typically do not auto-credit below it — the figure is on their own deposit page, and we do not carry it here.
- Check that the address really is your Crypto.com App deposit address, and not one you pasted from somewhere else.
Stop guessing — check the transaction
Paste the hash Crypto.com App gave you and we will tell you which of the above actually happened, and whether the funds moved at all.
Check your transactionIf Crypto.com App has to recover it
- Process
- Support ticket only
- Cost
- $50 – $150
- Timeline
- Not published
| Case | Fee | Timeline |
|---|---|---|
| unsupported tokenManual recovery via support. Retrieval may not be possible. | up to 150 USDT/USDC | — |
| missing or wrong tagManual recovery via support. Retrieval may not be possible. | 50 USDT/USDC | — |
Cases Crypto.com App says cannot be recovered
If yours is one of these, anyone offering to get the funds back for a fee is running a scam.
- Funds lostany deposit sent over a chain Crypto.com does not support
- Funds lostbridged USDC.e sent on Arbitrum, Polygon or Avalanche C-Chain — only the native USDC contract is credited
What Crypto.com App will not act on
Different from the list above — the funds may still exist somewhere, but this is outside what they will do.
- No helpfunds sent to an address Crypto.com does not manage
Related
Every figure here comes from Crypto.com App's own help pages, last checked Aug 31, 2026. source 1, source 2, source 3
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Crypto.com App, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.