KuCoin deposit not credited
Most deposits that have not appeared are not lost. The usual causes are confirmations that have not finished, a network mismatch, or a missing memo — all visible in the transaction itself.
Self-service recovery with a published fee table. KuCoin states fees are not fixed and change with market and operational costs, and that recovery is not guaranteed.
Check these first, in this order
- Give it more confirmations. A deposit that shows as confirmed on a block explorer still has to meet the exchange's own confirmation count, which is often higher.
- Check the network you actually used, not the one you meant to use. This is the single most common cause, and it is invisible unless you look at the transaction.
- Check whether your asset needed a memo or destination tag. KuCoin lists 38 that do, including XRP, XLM, XEM, KAVA. KuCoin charges 40 USDT to recover one.
- Check the amount against KuCoin's minimum deposit. Exchanges typically do not auto-credit below it — the figure is on their own deposit page, and we do not carry it here.
- Check that the address really is your KuCoin deposit address, and not one you pasted from somewhere else.
Stop guessing — check the transaction
Paste the hash KuCoin gave you and we will tell you which of the above actually happened, and whether the funds moved at all.
Check your transactionIf KuCoin has to recover it
- Process
- Self-service tool
- Cost
- free – $200
- Timeline
- Varies by case, see below
| Case | Fee | Timeline |
|---|---|---|
| not creditedSupported smart contract deposit, or memo containing spaces or special characters. Credited. | free | 2-3 days |
| missing or wrong tagRefund. | 40 USDT | 2-3 days |
| failed withdrawal returnedCredited. | 40 USDT | 2-3 days |
| irretrievable tag errorCredited. | 80 USDT | 2-3 days |
| unlisted token supported networkRefund. | 80 USDT | 2-3 days |
| hot wallet depositRefund. | 80 USDT | 2-3 days |
| deactivated account depositRefund. | 80 USDT | 14 days |
| delisted tokenRefund. | 80 USDT | 15-30 days |
| unlisted asset unsupported networkUnlisted tokens on unsupported EVM networks. Refund. KuCoin publishes this as a range, not a single figure. | 200-500 USDT | 14 days |
What KuCoin will not act on
Different from the list above — the funds may still exist somewhere, but this is outside what they will do.
- No helpdeposits sent to a non-KuCoin address
- No helpdeposits sent to another user's address
Related
Every figure here comes from KuCoin's own help pages, last checked Aug 31, 2026. source 1, source 2, source 3, source 4
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for KuCoin, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.