Binance (global): what happens to a deposit on the wrong network
Self-service recovery covers deposits confirmed on-chain. Timelines are in working days, so the 30-day cases are around six calendar weeks. Binance states recovery is not guaranteed and fees vary with market conditions.
- Recovery
- Self-service tool
- Timeline
- Varies by case, see below
What it costs
Quoted exactly as Binance (global) states it.
| Case | Fee | Timeline |
|---|---|---|
| not creditedCredited, not refunded. | free | 5 working days |
| hot wallet depositRefund. | free | 5 working days |
| delisted tokenOld or delisted tokens. Refund. | network fee | 5 working days |
| missing or wrong tagApplies to XRP, TON and similar. Refund. | network fee | 7 working days |
| smart retrievalRefund. | 1 USDT | 7 working days |
| deposit restricted | network withdrawal fee | 14 working days |
| unlisted token supported networkUnlisted tokens on supported networks. Refund. | 20 USDT | 30 working days |
| unsupported evm networkRefund. | 20 USDT | 30 working days |
| bnb pioneer burn | 20 USDT | 30 working days |
What they will not help with
Different from the list above: the funds may still exist, but Binance (global) will not act on these.
- No helpwithdrawals sent to a wrong address
- No helpdeposits sent to another user's account
- No helpdeposits to unsupported contract addresses
- No helpapplications submitted on behalf of someone else
Assets that need a memo or tag
Sending these without the memo is one of the cheapest mistakes to fix — often just a network fee. Check this list before you send.
XRP · TON
What you will need
- txid
- asset
- network
- deposit address
- amount
- supporting documents
Networks Binance (global) credits
Deposits on any other network reach their address and are not credited to your account. That is the case their recovery process exists for.
| Asset | Credited on |
|---|---|
| USDT | arbitrum, avalanche, bsc, ethereum, opbnb, optimism, polygon, scroll, solana, tron |
| USDC | arbitrum, avalanche, base, bsc, ethereum, optimism, polygon, solana, sonic, stellar, zksync |
| ETH | arbitrum, base, bsc, ethereum, optimism, scroll, zksync |
| BTC | bsc, ethereum |
| XRP | bsc, ethereum, xrp |
| SOL | bsc, solana |
| TRX | ethereum, tron |
| DAI | bsc |
| LINK | bsc, ethereum |
| XLM | bsc, stellar |
Read from Binance (global)'s own published deposit list on Aug 31, 2026.
Assets that need a tag or memo
Binance (global) gives every customer the same deposit address for these, and tells them apart by a destination tag or memo: XRP, TON. Sent without one, the funds arrive and are credited to nobody — contact their support with the transaction hash rather than sending again.
Binance deposit not credited — the checks worth doing first
Is this actually your case?
Most missing deposits are not lost — they are waiting on confirmations or sitting in a wallet you can still reach. Paste the hash and find out which.
Check a transactionLast verified Aug 31, 2026 against www.binance.com, www.binance.com.
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Binance (global), with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.