Kraken deposit missing
Most deposits that have not appeared are not lost. The usual causes are confirmations that have not finished, a network mismatch, or a missing memo — all visible in the transaction itself.
No self-service form — support ticket only. Kraken states recovery duration depends on the complexity of the case and does not publish a figure.
Check these first, in this order
- Give it more confirmations. A deposit that shows as confirmed on a block explorer still has to meet the exchange's own confirmation count, which is often higher.
- Check the network you actually used, not the one you meant to use. This is the single most common cause, and it is invisible unless you look at the transaction.
- Check whether your asset needed a memo or destination tag. Kraken lists 4 that do, including XRP, XLM, EOS, STX. Kraken charges network fee to recover one.
- Check the amount against Kraken's minimum deposit. Exchanges typically do not auto-credit below it — the figure is on their own deposit page, and we do not carry it here.
- Check that the address really is your Kraken deposit address, and not one you pasted from somewhere else.
Stop guessing — check the transaction
Paste the hash Kraken gave you and we will tell you which of the above actually happened, and whether the funds moved at all.
Check your transactionIf Kraken has to recover it
- Process
- Support ticket only
- Cost
- free – $500
- Timeline
- Not published
| Case | Fee | Timeline |
|---|---|---|
| not credited | free | — |
| missing or wrong tag | network fee | — |
| hot wallet deposit | network fee | — |
| unlisted token supported networkUnsupported token on a supported network. | $200 | — |
| unlisted asset unsupported networkUnlisted asset on an unsupported network. | $500 | — |
Cases Kraken says cannot be recovered
If yours is one of these, anyone offering to get the funds back for a fee is running a scam.
- Funds lostFuse, Harmony, Fantom, xDAI or Avalanche tokens sent to an ETH address
- Funds lostBCH sent to a BTC address
- Funds lostDOT sent to a KSM address
- Funds lostKSM sent to a DOT address
- Funds lostKAR or other Kusama parachain assets sent to a KSM address
- Funds lostKSM sent to a KAR or other Kusama parachain address
- Funds lostany deposit sent via PrivateSend, CoinJoin, MWEB or another obfuscation tool
Related
Every figure here comes from Kraken's own help pages, last checked Aug 31, 2026. source 1, source 2, source 3, source 4
Same problem, a different exchange
- Coinbase deposit not showing up
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Kraken, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.