OKX: what happens to a deposit on the wrong network
Different shape from the other exchanges: many untradable assets can be withdrawn by the user directly, with no support ticket and no service fee. Covers delisted crypto, airdrops and some unsupported tokens and networks — but not every unsupported token qualifies. One hard exclusion is published and worth quoting: OKX does not support depositing USDT on BNB Smart Chain, though BNB itself on that chain is fine. BEP20, BSC and Binance Smart Chain all appear as BNB Smart Chain in its interface. OKX publishes no per-token deposit-network table anywhere public — the list is only on the deposit screen after identity verification.
- Recovery
- Self-service tool
- Timeline
- Not published
What it costs
Quoted exactly as OKX states it.
| Case | Fee | Timeline |
|---|---|---|
| unsupported tokenOKX states it charges no service fee on untradable asset withdrawals; the user pays on-chain gas, settled in a regional stablecoin for unsupported tokens. | network fee only | — |
What they will not help with
Different from the list above: the funds may still exist, but OKX will not act on these.
- No helpassets not eligible for self-withdrawal
- No helpdeposits below the minimum amount
- No helpdeposits combining multiple requests in one transaction
- No helpmining reward deposits
What you will need
- txid
- asset
- network
- deposit address
OKX deposit not credited — the checks worth doing first
Is this actually your case?
Most missing deposits are not lost — they are waiting on confirmations or sitting in a wallet you can still reach. Paste the hash and find out which.
Check a transactionLast verified Aug 31, 2026 against www.okx.com, www.okx.com, www.okx.com, www.okx.com.
Same problem, a different exchange
- Coinbase deposit not showing up
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Binance deposit not credited
- Bybit deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for OKX, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.