Coinbase: what happens to a deposit on the wrong network
Asset Recovery covers roughly 4,000 unsupported ERC-20 tokens across Ethereum, Polygon, BNB Smart Chain and Base. Recovered assets are delivered to a self-custodial wallet, not to the Coinbase balance — the user needs one to complete the flow. Coinbase states plainly that it cannot recover funds lost by sending on an incorrect network — Asset Recovery covers unsupported ERC-20 style tokens, not wrong-network sends. One exception is documented and worth knowing: when Coinbase later adds support for a network, it has credited qualifying deposits retroactively and automatically (ETH, MATIC or USDC on Polygon; DAI, ETH or WBTC on Optimism), at the original amount rather than the original value. So for a chain Coinbase does not yet support, waiting is occasionally the thing that works. Multi-network support is not available in New York.
- Recovery
- Self-service tool
- Timeline
- Not published
What it costs
Quoted exactly as Coinbase states it.
| Case | Fee | Timeline |
|---|---|---|
| not creditedRecoveries valued at $100 or less carry no Coinbase fee. | free | — |
| above thresholdApplies only to the portion above $100. Network fees also apply. | 5% of the amount above $100 | — |
What they will not help with
Different from the list above: the funds may still exist, but Coinbase will not act on these.
- No helpnetworks outside Ethereum, Polygon, BNB Smart Chain and Base
- No helpassets that are not ERC-20 style tokens
- No helprebase tokens and some other ERC-20s — exact list unverified
What you will need
- txid
- asset
- network
- lost asset contract address
- self custody wallet
Coinbase deposit not showing up — the checks worth doing first
Is this actually your case?
Most missing deposits are not lost — they are waiting on confirmations or sitting in a wallet you can still reach. Paste the hash and find out which.
Check a transactionCoinbase's help pages block automated checks, so this entry was last confirmed by hand rather than re-verified automatically. Confirm anything critical on their page before acting.
Last verified Aug 31, 2026 against help.coinbase.com, help.coinbase.com, help.coinbase.com, help.coinbase.com.
Same problem, a different exchange
- Kraken deposit missing
- Binance.US deposit not credited
- Robinhood crypto deposit missing
- Revolut crypto deposit not received
- KuCoin deposit not credited
- Binance deposit not credited
- Bybit deposit not credited
- OKX deposit not credited
- Crypto.com deposit not received
- Gemini deposit not showing up
Or compare all 11 side by side: the recovery matrix, what each charges and how long each takes. The full entry for Coinbase, with its sources and the date each was read, is on its own page.
No wallet connection. No seed phrase. Read-only — we never ask for one, and no legitimate service ever will.